Lisa was very nice to me and helped me even when I was in difficulty.
Deborah
18 Sep 2016
Lisa was very nice to me and helped me even when I was in difficulty.
Kendal and Lisa made a very stressful moment/day for me very relaxing. The pressure I was under became no pressure in the end. The experience was phenomenal and I would recommend my family and friends to big yellow. Awesome team! Thank you Big Yellow!
Very impressed with the officiance of the service and I was told in detail how it works
The staff at big yellow where very helpful and polite.They went with me every detail and just made me feel really welcome
Easy to store due to internet check-in, simple usage terms and reserved spaces. Friendly staff, very helpful and attentive - Lisa.
Because you are easy to deal with
The staff were very friendly and took me through everything I needed to know. The process of unloading items into th trolleys and into the storage containers was also very easy
Liz or Lynne (forgot name sorry) was very polite, helpful and explained everything to make sure I understood fully how it all worked. I was even made a lovely cup of tea.
Kim handled our check-in to the Bristol Central branch. Great customer service! Cannot fault her or her colleague. We'd just driven from London after having moved out of our house and were offered a coffee on arrival. Very much appreciated. Would highly recommend Big Yellow because of Kim. She is an absolute asset to your business!
People were approachable and went outside the usual standards to provide customer care.