I was very impressed with the customer service I recieved in store yesterday. Your agent Justin ( I think) was extremely helpful. He was able to answer all my queries in a timely and efficent manner.
I am so happy that I chose Big Yellow, after originally booking with Safestore. I called to see if Big Yellow could match my quote, and the person I spoke to on the phone did this for me, and made the whole process very smooth. I came into the store to buy packaging material, and the woman at reception again was so helpful. When I came to sign my contract and move in, I was helped by Justin. I wasn't happy with the room I was allocated so he made sure I got a room I was happy with and I really felt like he was on my side trying to help, rather than taking advantage and making me spend more money to get another room. Moving is one of the most stressful things you can go through, and I feel like the whole team at Big Yellow made this move stress free! I'm really really happy with the service I have received. I would definitely use Big Yellow again, and have already been telling all my friends what a stress free move it was, purely down to the team you have! Thanks for all your help :)
The staff member (Lisa) ws very friendly, helpful and efficient and the entire process was very easy to understand.
My contact was Lisa & she was extremely helpful & relaxed she explained everything in a very calm manner.
The man who checked me in was very friendly and helpful. The staff are always friendly and are clear about their processes.
The staff are amazing, so helpful and friendly especially Charles Kendell, I can't praise him enough!
I had a complicated situation and the person I spoke to on the phone and the person who dealt with my in person were both really helpful and understanding
I rarely offer customer reviews, but the customer service offered by Big Yellow in Bristol was outstanding. Refreshing!
Upon arrival at the Bristol Cetral store we were greeted by Lisa who immediately made us feel welcome. Lisa was very friendly and answered all of our questions in a very professional manner. Overall, my wife and I were very happy with the service we received
Quick and easy to reserve. Staff like Lisa were very friendly and helpful. Also quick and knowledgable about the product.