Initial enquiry handled very well, we were offered an opportunity to view the spaces and ask questions, as well as being sent supplementary material to inform our risk assessment by Kat. On the day, Lauren and Harry were thorough and professional in outlining the space, how to use the building, and supporting us with any questions during the moving day.
The team were lovely! So friendly and helpful. Lauren and Kat were superstars.
Lauren was very kind and clear in all the explanation of the process, answering all our questions and doubts and making easy for us to understand everything from Start to end.
It was all done seamlessly. Both agents I dealt with was very informative without the waffle
The team were transparent with costs, and I felt I got the best price possible for a great space. Also they kept following up with me consistently and in a no pressure way, so I felt really confident with the service.
Lauren called to explain I needed to come in and complete paperwork to sort my new account and made sure I planned time for this. She was very friendly and explained everything really well. I love that she showed me how to do everything g and gave me a dummy run. She was very clear about the insurance and all legal terms. It is time consuming- but she was very professional and clear and friendly.
Everything was done perfectly - the store team called me as soon as I’d booked a room to explain everything to me quickly and succinctly so that my booking and move would be as easy as possible. When I got there they were absolutely lovely and incredibly helpful - it couldn’t have been easier.
Your reception team were great from the start to the finish of the move in process. Harry and the rest of the team at the camberwell branch were highly professional and efficient in handling my move into the storage unit.