Site is great and people were really helpful, slight surprise on the insurance I’d the only thing I would change - happy with the unit price including the insurance but wasn’t included in my quote or mentioned until it came to paying.
Great service and very informative
Great service
Because of the organization
Great communication and customer service, from both James & Denise
everything was simple and easy to use no problems what so ever. Staff were very helpful would recommend to anyone who needed storage
We have used Big Yellow for several years now and they give a consistent level of service - regardless of the location, duration or size we get a great service. Our most recent experiences at Cardiff with Sian and her colleagues have maintained this high level of delivery.
Both James and Sian were really nice, well informed and made checking in a wonderful experience. While we dealt mostly with James, a wonderfully professional and friendly young man, Sian made us cups of tea which was a really thoughtful offer because after the long day it was absolute magic to have a nice cuppa. It felt more like opening a high end bank account than a storage space. I was also really impressed with how James put my mind at ease in renting the space to begin with. I got quotes from just about everywhere in Cardiff, but of all the places that called me back, he was the only one that really gave me the impression that he was really informed, and there to help me out rather than pressuring me into going with a space that might not be right for me. I would absolutely come back here again.
It was an amazing experience dealing with big yellow , so hulpful staff and so flexible to meet the coustmer need well done , the only down side is the size of the unit with columns inside
Everyone I came into contact with -both on the phone and instore -were both efficient and welcoming.James and the ladies on reception were so patient and all seemed knowledgable about all aspects of the procedure.A credit to the company