My initial enquiry was handled superbly by Amy who was excellent to deal with - very efficient and very friendly. She should have a pay rise. At the branch (Cardiff) I was met by Denise who was also very efficient and very friendly. Denise made a few adjustments to the booking. She is a credit to he team and should also have a pay rise. I will definitely recommend Big Yellow.
Online process easy to follow and complete. Staff very helpful in the depot
Great Staff and over the phone at reception and via internet. Worthy of genuine praise from their senior managers. On final storage day James and Fenton particularly helpful.
James was professional and very clear and helpful
Great, friendly phone call and follow up.
Easy to operate fabulous staff flexible options
Lee was a great member of staff to deal with. Access was easy, storage was sufficient and the prices were very fair. Great place to go if storage is a necessary component, as it is for many people.
Excellent and very accommodating customer service, particularly from James on the day of the move which ensured everything went smoothly
Very easy process - had a call after doing a quote online. I spoke to Sian who was very helpful and offered me a better option after talking to me more about my needs. Fenton was also very helpful and clear at checkin.
Overall great experience. I initially booked online and was expecting to start using the next day however after walking in to the branch Denise set me up there and then. Quick concise and informative. She was friendly and had a little joke. She simplified everything and made sure I understood everything to make the process easier