John and Ellie are brilliant at Big Yellow. Always bringing in my parcels for me (even when I had 60 units delivered!). They are super friendly and willing to help if you need. The unit area is as clean as a whistle and very easy to access despite all the levels of security to keep everything safe! Thank you team Cheltenham. Meg
The lady I dealt with was excellent and went the "extra mile" to help./
Friendly helpful staff
Informative and helpful staff. I was able to book what I needed and the bonus of 50% off - would definitely use again and let family and friends know
Friendly efficient professional service Simple system Reassurance about security and login log out system All round positive experience
From start to Finnish the man behind the desk made everything so simple
Very helpfull staff
The call centre guy was very helpful and didn't rush me. I have a speech impediment. The Cheltenham manager although an acquired taste was very knowledgeable
Great service by Ellie
Customer service is always excellent from the Cheltenham branch. Units are clean. Trolleys to transport items are easy to use.