Customer reviews for Chiswick Self Storage

Very well indeed. The team were quick to ring and confirm and check I was able to access the checking online system. The process was super straightforward!

Both Mark and Paul were extremely helpful and friendly and went out of their way to understand our requirements. So in terms of how well we thought your initial inquiry was handled and the overall ease and understanding of the process to book and move in was concerned, we couldn't have asked for more.

The process of booking was very easy and quick. Followed by our move into our space we were greeted by Humma. We were running very late yet Humma still allowed us to check in and went above and beyond to make sure it was stress free for us. Really lovely lady.

Humma was exceptional, helpful, patient, very clear with the process & with outstanding customer service skills, ensuring I found the right space & facilitating every step of the way. A no brainer to choose Big Yellow self storage. Paul was the person who welcomed us yesterday & took great care to ensure the boxes were delivered to the right space, & that we understood the terms & conditions & how to access the space. Again a great person with exceptional people skills. A pleasure to do business with Big Yellow & congratulations on a team with the X factor.

Careful understanding of my needs, and my concerns.Easy booking system. Mark is an excellent customer needs and service agent.

Initial enquiry was handled very well. Given very clear instructions on the process and liked the fact they wouild hold a unit for me so that I could view it to confirm the size

Everything was amazing and Mark was very helpful and made the whole process very easy. Thank you very much for everything!

I enquired online and received a follow up call from Paul. Even though I hadn't decided 100% whether to use a storage facility, he was polite, helpful and not pushy at all. He was a great ambassador for Big Yellow and I contacted him straight away when I was ready.

The entire process was nice easy and straightforward.

Very helpful - follow up call was helpful, as were the follow up emails. A very easy process. Joe and Carolin at the Chiswick store helped us find the best space for our stuff.