Extremely professional and well-organised. Very courteous and friendly staff. Everyone we was involved with from enquiry through to move in was excellent, especially moving in day - we were welcomed and made to feel like we were in complete safe hands by - Joseph Whitby - impeccable service! Couldn’t praise the service we received from Joseph more - very passionate and it made the whole experience a 10/10
It was great and they gave me lots of advice and guidance when I was pretty clueless!
Mark managed to make the whole process run smoothly and reassuringly during a stressful time.
All the inquiries were handled very well The process to book the storage unit was very easy
The whole process was stress free. Staff were efficient, friendly and very informative throughout the process.
My initial enquiry was dealt with quickly and efficiently. I enquired in the first place through email and received polite and prompt replies. We also visited the store to check out exactly what was what. All along, we were reassured that all arrangements could be flexible, which was really helpful as we didn't know our exact dates at that point, so made an inexact reservation.
Very easily Yasmin and Mark were very helpful
Well explained and handled by your team. But overall process is cumbersome and administrative.
I was so pleased & lucky to be served by your wonderful staff Paul Regan at the Chiswick branch. From the time of our initial enquiry to the final check-in procedure, everything was executed most professionally & efficiently without any stress whatsoever. He is indeed a treasure for you company & deserves all the credits.
Paul at Big Yellow Chiswick was super helpful. He even looked at whether a smaller space would be enough. He then helped me select the right location and was efficient in the check-in procedure without being pushy at all on selling 'extras'. An A+++ performance by Paul who made the whole experience very enjoyable. Of course the location, cleanliness and service are exactly as advertised which is a big part of my satisfaction.