Customer reviews for Colchester Self Storage

Amazing service and friendly staff. Clean facilities.

I had an outstanding experience with the team at Big Yellow Self Storage, thanks to Max and Lisa. From the outset, they demonstrated a highly professional, customer-centric approach that made the entire process seamless and stress-free. Max was incredibly efficient and knowledgeable, ensuring I had the right unit to suit my needs without any unnecessary upselling. Lisa complemented this perfectly with her warm, approachable manner and attention to detail—nothing was too much trouble. Together, they created a smooth end-to-end experience, from initial enquiry through to move-in. The facility itself is clean, secure, and well-managed, but it’s the service from Max and Lisa that truly sets this location apart. I wouldn’t hesitate to recommend them to anyone looking for reliable, high-quality storage solutions.

Leaving below, (My initial thoughts...) Thank you so much to Max, Lisa and Sammy for being so fabulous, every step of the process I was guided, kindly and patiently. My storage area was clean and perfect for what I had described, so thank you. I visited a few times to look for things, there were always pleanty of trolleys and no pressure timewise while I rummaged. Really helpful group of people, everyone I spoke to, from initial phone enquiries through to when I entered. Clear, concise and informative emails. Staff talked me through the security procedures and made sure I had understood them. They were even kind to my Pooch 10/10 will definitely recommend and use again.

Very helpful and friendly staff, storage unit was very simple to use and access. Would use again if ever needed and recommended big yellow storage to anyone 🙂

Excellent service

Such a great experience and the people are so lovely and helpful, will go out of there way to ensure you are secure and find everything you need.

Polite and very helpful.

Brilliant friendly service from Lisa & Max and the unit is very friendly

I found the staff very helpful in all aspects of my enquiry. I never felt rushed or pressured, all my questions were answered and explained in full putting my mind at rest. I was shown around several units so that I could see what size I needed and once I decided which one, I was helped to fill in all the forms. Very helpful staff. I can highly recommend

Really great service from Max today. I took out a unit as a walk-in and Max took me through everything including seeing the unit itself before buying. Would highly recommend.