Customer reviews for Croydon Self Storage

4.8 out of 5 stars
1157 reviews
I popped in on a random day to ask about storage space and prices. Laquann and Mark were SO friendly and took me through all the available options. Both these gentlemen answered all my queries and we came to a great decision based on my price range and finalised my storage space. So happy with my decision. I moved things in on a Saturday morning in January, and it was here I met the other half of the team in Paula and Kathryn who made the moving process so enjoyable. We had a great conversation on storage (and life!) and left with all the information I needed to use the facility. Many thanks to the Big Yellow Croydon team, it was such a pleasure to speak to each of you! I'd recommend this place to all.
Sadaf Khan
8 Apr 2025
Great customer service,even made me a tea and explained everything well
Darren Eckstein
8 Apr 2025
Mark gave excellent customer service.
Jenifer Orepo
2 Apr 2025
Katherine was really friendly, knowledgeable and efficient at check in. The storage units seem clean and safe
Helen
14 Mar 2025
The support and help provided by Kathryn was excellent. She explained everything in detail. Even though we arrived late she gave us great service. We were very pleased.
Olga
3 Mar 2025
Setting up storage was incredibly easy and hassle-free. Catherine at the Croydon branch was extremely informative and helpful, making the whole process smooth. The facility itself is modern, clean, and well-maintained. Service was impeccable from start to finish. Highly recommend Big Yellow Storage for anyone needing a reliable and professional storage solution!
NA
3 Mar 2025
Good stuff, communication straightforward.
John
16 Feb 2025
Super Women Kathyrn was the only person on site early in the mor ing and seemed to be dealing with emergencies and customers all at the same time... She was ever efficient and supportive making the induction very smooth and quick... Her advise on the sizing the room also saved me money!!
Anna-Marie
28 Jan 2025
Kathrine who called me wasn't that nice. I reserved a room for £25 week on offer and when I turned up to the store I was charged £42/pw. She just passed me to her colleague who just added more items such as dust cover on my invoice without asking. I think it wasn't great customer service, Katherine mentioned she took my drivers license and typed my name slowly saying that she was dyslexic. She fixed a price on the phone and then when I got there passed me over to her colleague who overcharged me.
Priadhashini
2 Dec 2024
Really easy sign up/ checking in process, which was explained clearly. Not pushy at all
Dwayne
26 Nov 2024