Customer reviews for Croydon Self Storage

I popped in on a random day to ask about storage space and prices. Laquann and Mark were SO friendly and took me through all the available options. Both these gentlemen answered all my queries and we came to a great decision based on my price range and finalised my storage space. So happy with my decision. I moved things in on a Saturday morning in January, and it was here I met the other half of the team in Paula and Kathryn who made the moving process so enjoyable. We had a great conversation on storage (and life!) and left with all the information I needed to use the facility. Many thanks to the Big Yellow Croydon team, it was such a pleasure to speak to each of you! I'd recommend this place to all.

Great customer service,even made me a tea and explained everything well

Mark gave excellent customer service.

Katherine was really friendly, knowledgeable and efficient at check in. The storage units seem clean and safe

The support and help provided by Kathryn was excellent. She explained everything in detail. Even though we arrived late she gave us great service. We were very pleased.

Setting up storage was incredibly easy and hassle-free. Catherine at the Croydon branch was extremely informative and helpful, making the whole process smooth. The facility itself is modern, clean, and well-maintained. Service was impeccable from start to finish. Highly recommend Big Yellow Storage for anyone needing a reliable and professional storage solution!

Good stuff, communication straightforward.

Super Women Kathyrn was the only person on site early in the mor ing and seemed to be dealing with emergencies and customers all at the same time... She was ever efficient and supportive making the induction very smooth and quick... Her advise on the sizing the room also saved me money!!

Kathrine who called me wasn't that nice. I reserved a room for £25 week on offer and when I turned up to the store I was charged £42/pw. She just passed me to her colleague who just added more items such as dust cover on my invoice without asking. I think it wasn't great customer service, Katherine mentioned she took my drivers license and typed my name slowly saying that she was dyslexic. She fixed a price on the phone and then when I got there passed me over to her colleague who overcharged me.

Really easy sign up/ checking in process, which was explained clearly. Not pushy at all