Customer reviews for Croydon Self Storage

Good stuff, communication straightforward.

Super Women Kathyrn was the only person on site early in the mor ing and seemed to be dealing with emergencies and customers all at the same time... She was ever efficient and supportive making the induction very smooth and quick... Her advise on the sizing the room also saved me money!!

Kathrine who called me wasn't that nice. I reserved a room for £25 week on offer and when I turned up to the store I was charged £42/pw. She just passed me to her colleague who just added more items such as dust cover on my invoice without asking. I think it wasn't great customer service, Katherine mentioned she took my drivers license and typed my name slowly saying that she was dyslexic. She fixed a price on the phone and then when I got there passed me over to her colleague who overcharged me.

Really easy sign up/ checking in process, which was explained clearly. Not pushy at all

The initial phone call arranging the storage was brilliant and everything was explained well.

Kathryn was clear and helpful and explained everything well

Everything was great! but it’s a 9 for me, cause if I need to add things to my locker, I need to update the details of it on an online form, then bring it and place it in the locker space. I understand the mechanics of it, the insurances to protect the items there, but it’s an other layer of work on the customer side . Not everyone of your customers are detailed and well thought out individuals, some of us might be abit more random and when schedule fits us; want to put more clothes, or items in the locker. maybe not all of us, feel this need for items to be insured up to date.

Everything. You have an amazing staff. From first contact everyone was super nice. People make the difference and you have them all

I don’t remember the last time I had such a welcoming experience in a business environment. The moment I made my first call, Kathryn the assistant manager was very polite and professional. Upon arriving at the reception desk, Kathryn greeted me warmly and processed my paperwork; all with the warm smile (real smile). She then gave me a tour of the place and showed me my unit. I signed my contract thereafter.

Easy registration & booking of storage space, staff member welcoming, knowledgeable & efficient, clear demonstration of entry & exit to storage area, also answered all questions clearly.