Customer reviews for Croydon Self Storage

The initial phone call arranging the storage was brilliant and everything was explained well.

Kathryn was clear and helpful and explained everything well

Everything was great! but it’s a 9 for me, cause if I need to add things to my locker, I need to update the details of it on an online form, then bring it and place it in the locker space. I understand the mechanics of it, the insurances to protect the items there, but it’s an other layer of work on the customer side . Not everyone of your customers are detailed and well thought out individuals, some of us might be abit more random and when schedule fits us; want to put more clothes, or items in the locker. maybe not all of us, feel this need for items to be insured up to date.

Everything. You have an amazing staff. From first contact everyone was super nice. People make the difference and you have them all

I don’t remember the last time I had such a welcoming experience in a business environment. The moment I made my first call, Kathryn the assistant manager was very polite and professional. Upon arriving at the reception desk, Kathryn greeted me warmly and processed my paperwork; all with the warm smile (real smile). She then gave me a tour of the place and showed me my unit. I signed my contract thereafter.

Easy registration & booking of storage space, staff member welcoming, knowledgeable & efficient, clear demonstration of entry & exit to storage area, also answered all questions clearly.

Man was absolutely helpful

Mark the representative , was very helpful and exceeded my experience by delivering me all the information I needed, he was very caring , calm and collective and the world needs more marks in this life . Mark helped me with my locker and also understanding the storage unit better . I didn’t feel rushed at all and overly left happy speaking to him. Thank you mark , he works in the Croydon branch . Please send him my thanks

Staff were very helpful & explained things in a way that was easy to understand & set up

The customer service was excellent. Both Paula and Catherine accommodated my needs well, as I am hard of hearing and suffer from bad anxiety. Paula took the time to explain the step by step process of what I should expect from the service, which put my anxiety at ease. Catherine kept the telephone call simple and on point and explained everything in great detail once face to face.