Whilst deliberating between Big Yellow and Shurguard I received a call from Ryan straight after submitting my quotation request and I must say his excellent customer service and knowledge of the services offered definitely swayed my decision to store my items with you (the speed of contact also made a huge difference). He talked me through everything I had concerns over and emailed a detailed breakdown of my quotation then followed up to check I was happy with everything. When checking in; Ryan and Netta in reception were absolutely fantastic. What a friendly and professional experience! Not something I’ve had the pleasure of experiencing in other storage facilities. These two are a great representation of your company! I’ve visited a couple other Big Yellow’s in the past and Ryan and Netta really go over and above to ensure customer satisfaction. Please again extend my gratitude for the wonderful experience and ease of process. (A company bonus/thank you is well deserved in my opinion) Thank you for everything! :-) Shanice
Shanice
30 Oct 2018