Customer service is 2nd to none
James
11 Nov 2023
Customer service is 2nd to none
Very helpful
Customer service and manned office - Gill was very helpful getting me up to speed with the process of using the storage
Clean, new facilities, friendly staff, easy online check-in
Friendly, efficient, good value, kind staff, polite, professional
Gill, who checked me in, was very personable, charming, warm, friendly, and helpful. She is a credit to BigYellow, and made me feel as if me - and my belongings - were in good hands.
The staff in particular Tracey at Sighthill Edinburgh made our visit easy and her guidance in setting up paperwork etc was outstanding
Really great customer service and explanation of everything involved. Went through everything in great detail and felt very relaxed.
All the staff were really knowledgeable and able to advice us on what size unit would be suitable for us and offered us boxes, covers, a padlock etc
Very helpful and pleasant staff, good access and very well maintained building; nice and clean.