Everything listen to my needs and understood my situation and helped me out very well. Both colleagues in this store for very helpful. Sorry I forgot the names but 10 out of 10 for the service.
Very easy arrangements, early indication of price, good communication about the process of registering, proving identity and paying.
Maintaining contact from the point of booking. I appreciated the first call to ask if I had any questions that I received swiftly once I completed the booking.
Having the room sizes marked out on the floor and wall in the corner of the reception area was a great idea. It really helped me to gauge what size of space I need. The box sizes were also clearly marked and displayed in such a way that it was easy for me to gauge how many boxes I needed. Monta was very good at helping me choose the boxes I might need, so well done her.
All communication has been excellent, very clear and easy to follow. It’s good to receive email information and reminders.
Good communication prior to set-up. Competitive price. Easy to access space. Excellent assistance from Emma on the day.
Great onboarding process on the web supported by excellent staff on site (Monta)
Friendly, highly security, nice service
Gill who looked after me was really friendly and helpful could not ask for any better she was really good
From our initial contact with Big Yellow Storage, we have been very satisfied with the service we have received so far. Big thanks to Monta who was incredibly helpful during the check in process and answered any questions we had