Customer reviews for Edinburgh Self Storage

All excellent and easy and all staff so helpful

Fantastic to be phoned and talked about the way it works

Both Sophie and Monta made the experience stress-free by being very kind and helpful. The initial enquiry was professional. I was a bit confused when I came into the store, but both Sophie and Monta helped me clarify the process.

Online booking easy. In store experience was mixed. I arrived in a good mood and left in a bad mood. It’s easy to tell if someone’s genuinely interested in customer service or not. The insurance is costly and the locks you sell in store are overpriced so I generally feel like it’s designed to fleece you so I will continue to look for cheaper options.

Everything was sorted very quickly and any changes I wanted to make were done swiftly.

It was very easy to book and staff were very helpful and friendly, particularly Gill, who put me in contact with a transportation company even though it was already late for collections and helped me throughout the process.

It was a lot easier than I expected. Ami was very friendly,professional and helpful. Everything was explained to me perfectly even though I had had a stressful morning it was very calmly done which was great for me.

Initial call over the phone was very professionally handled by Monta. When I arrived to check-in, the process was managed efficiently by Ami who was helpful and patient and offered clear guidance.

Pleasant staff took me through a (at first) fairly complex process.

Ami was very helpful and professional.