Customer reviews for Edinburgh Self Storage

Ami was extremely helpful and professional when moving into the space. She went through all the process very clearly so it was easy to understand. My initial contact was with Jill who was also very helpful and professional. I decided to go with Big Yellow due to Jill being approachable and the service with both Jill and Ami also felt personal as moving is a stressful time and they helped the storage part not to feel that way.

I appreciated the follow-up call after an initial online enquiry. The process including booking was clearly explained.

I found Ami courteous, calm, patient and down to earth which made going through the paperwork easier, as I didn’t realise there was so much to do.

Jill and Amy were a great help and explained everything very easily about the process.

Very good understanding of my situation. Also the fact that you are flexible on the entry date is a big bonus to customer experience.

Very easy website to understand initial enquiry and very stress free to do at the last minute which we had to do due to a moving house emergency!

Great service from Gill when I checked in and from John on the phone to arrange the reservation prior to that.

The website was easy to use and I got a follow up call within a day of my online enquiry helping me decide what size of space etc I would need and all costs etc.

Gill contacted me immediately after I made the initial inquiry. She was very professional and excellent at customer service. Very happy. This is my second dealing with Big Yellow Storage and very impressed again.

It is not an easy time so the lengths that were taken to keep me and your staff feeling safe was genuinely fabulous. Thank you.