Really friendly service by both Mark and Gaynor. Got a cup of coffee and a chocolate biscuit. A pleasure to receive top customer service which seems very rare nowadays. Both a credit to the company.
Excellent service from staff. Clean storage space. Easy to find and access. Plenty of trolleys available for transport.
My customer experience has been of the highest quality. Customer service a key factor of my business ethic, the quality of attention to detail, and feeling my business is valued when dealing with Big Yellow, Edinburgh, is simply the best. Staff members Gloria is a shining example of this. Colleagues Mark, and John, were also excellent. There is good customer service, and then very good. My experience with your team goes beyond this. It is simply the very best. My thanks to each of them for exemplary service. Malcolm R Fane
Check in process was easy and straight forward Easy to use and access storage unit Loading bay provided easy access
I thought that the level of communication with good and backed up by efficient contact at the site
The checkin process was extremely easy online and covered everything I needed to know before arriving. Upon arrival the staff were friendly and communicative and the process was well explained and didn't take long.
Excellent customer service - free upgrade due to pillars in room before we even checked in Clean and dry storage units Trolleys for moving things Felt very secure
Very easy to run through all the administration, incredibly helpful and knowledgeable staff. Very swift and simple day!
Extremely helpful, she went through everything that I needed to know and made sure I was happy with all the information she had told me before letting me carry on.
Very easy to book and extremely helpful and knowledgeable staff.