During my initial enquiry I found that, through both the online chat and over the phone, my questions were answered thoroughly and in a very cheerful, friendly manner. In store, Mark was extremely helpful and very friendly, and explained everything clearly and with minimal fuss, depsite the obvious challenges of social distancing etc.
Very responsive and arranged in record time. Perfect response. So unlike your competitors. Very much looking forward to working with you.
Very efficient and friendly.
Everything was great. Mark at the Eltham branch was very helpful and made every effort to ensure we were happy from our initial phone call to coming into the store.
very good communication, very well explained and informative ;-)
With my initial enquiry I spoke with Oliver on the phone. He was brilliant He explained the whole process very clearly as this is the first time I have used a storage facility. He answered all of my questions and was very patient with me. He reassured me on the process and explained the prices to me. He even matched a quote I had been given from a different storage company I had called. Oliver was a big part of the final decision for why I chose to go with Big Yellow.
Adam and mark were very friendly, amazing
Oliver was very detailed in matching my needs when I initially enquired.
Mark was great, was super efficient and friendly thank you so much!
I had to change 3 times and the staff was very nice and accommodating.