The staff are very helpful especially Adam Johal - the process to transfer the items into storage was very efficient - however faxing the insurance cover to you was problematic - consider encrypted /password protected email
easy to use, good value, easy to check in online. storage only
Adam at Lee site was excellent and made the whole process really easy, he was very informative and provided us with excellent customer service. Very impressed.
Helpful and friendly service from point of contact talking about requirements and pricing through to help at the store from Jake on the date of moving my items into storage.
Useful, professional service. The check-in staff (Adam) at the Elham store were very good.
Good service and easy to set up reservation
Very pleasant members of staff in the Store and previously when speaking on the phone
Good customer service, easy access. Served by James assistant manager
From start to finish Big Yellow’s customer service was amazing, I couldn’t fault a single thing. My first contact was via the telephone, Daniel dealt with my enquiry efficiently and was a pleasure to speak to. We had a storage unit sorted within 5 minutes and took a massive chunk of stress out of my house move. When we arrived at the storage unit at Eltham, James was a absolute star, again he was a pleasure to speak to, answered every question we had and answered them all extremely well, he made the whole process easy and enjoyable. James is a credit to your stores. All in all Big Yellow is A* from the customer service down to the ease of moving in to the unit. I will be highly recommending your services to anyone that will listen.
Everything clearly explained, very friendly and courteous staff. Simple check in process. Clean and secure looking premises.