The person i had on the phone didn't provide me all the informations. So i had to pay more than expected and wasn't aware of everything. Then after One of your employer called Ellie (big yellow eltham) has been able to provide all the informations, thanks to her. Then my 24 hours access wasn't working so i came for nothing and was oblige to come the next day. Bad experience
Quick to setup, great support from reception, clean facility, easy to move around, didn't wait a lot for the elevators although quite a busy Saturday.
I am satisfied with the assistance and advice given by the customer service agent.
Excellent customer service from James Humphries who explained patiently all the procedures always with a smile. The storage is very easy to use.
Great customer service
Everything was explained simply & thoroughly
I was overall satisfied with the customer service and helpfulness of the staff. I also found that the locker was reasonably cheap which I was happy about, especially with the student offer. However I was disappointed to find that there were not any trolleys to rent out or take with me to help offload/unload at my location before taking it to the storage locker as this would have helped out with the move a lot.
Initially the good prices drew me in, then the location as its not far from my campus, and finally the great customer service! I was served by Katie at your Eltham store was very friendly helpful and polite, she's a credit to your company
Everything was easy
James was exremley helpful and efficient. Could fault the victim we service.