Staff very understanding, flexible and knowledgable
Katie
6 Aug 2020
Staff very understanding, flexible and knowledgable
My initial enquiry was very helpful and encouraged me to continue the process of renting a space. I found the conversation friendly and informative. My move into the storage space was supportive at every stage and the procedures needed to follow explained clearly. The assistance I was given was greatly appreciated.
Straight forward, quote came through very quickly. Booking was swift with no complications.
The staff were intelligent, friendly and helpful, and the process seemed well-designed.
Lanzi has been a great colleague to deal with throughout - from the initial quote, price matching and then the check-in on our arrival. I found your security in place really interesting to hear about (Lanzi gave me an overview when I asked) - could be worth having that somewhere readable if possible too.
Fardin was amazing! Such a lovely helpful young man! Definitely management material if he isn’t already? He is a great asset to your company. Thank you Jamie Jones
The process was very easy and clear, we had a conversation about options, costs involved and what else to think about
Everything was brilliant from the get go! Service, staff friendliness especially the guy who checked us in who was Lasli I think.
After I went through the website and asked for a deal, the next day I got a phonecall from customer service. The lady was very very helpful for me just as the customer service team when I had to change the moving date and I had other questions. They gave me every information I needed.
The staff from answering the initial phone request about storage to settling us in on the removal day has been handled professionally and with friendliness. Great service so far.