BY is local to me; Lydia was friendly and efficient, and spelled everything out. The unit was available; BY recommended carriers (who turned up earlier than expected, which was just OK); all in all it was a no-fuss, no-frills experience. Who needs frills when it comes to storage? This is a thoroughly sensible company.
All personel with whom I dealt during the process were very helpful and informative. Your facility is clean and has easier access than others I had visited, i.e.: the reception and the corridors in which the 'rooms' are located. I did not ask but assume the mouse traps are a precautionary measure which I applaud.
Service was quick, efficient and professional . I was made feel welcomed and mentioned I was in a rush, the process took no longer than 15 minutes.
Patrick was extremely helpful! I have never used Big Yellow before and he answered all our questions patiently!
I was met by Eddie. He was extremely helpful, particularly as I had not previously used Big Yellow. He showed me the system, where to store my boxes of wine and helped me throughout the check-in process. Thank you very much Eddie.
Efficient professional service all round
Easy access. Quick and light paper work
I think the compulsary insurance is simply an additional revenue stream. Should have the option to store without insurance having signed to indicate understanding the consequences.
Organised process, clean facility, easy access
Really good and convenient solution. At bit pricey though.