Nothing was a problem for the staff - they listened, made it clear that date changes were no problem, offered a good price were helpful and friendly throughout.
Very easy process. Mo behind reception was really helpful. Units very clean and tidy, processes are made as easy as possible while remaining a safe environment.
Everything from email notifications though to customer care and staff being very professional and informative.
Explained the process Showed me the storage unit sizes before booking Reassured me over security, explaining everything Answered all my questions
Very friendly staff and very good at explaining how everything works - a very thorough walk through
Really easy and straightforward process. Staff were exceeding knowledgeable and friendly. Paperwork was minimal, and presented in a professional manner. Being shown around the building was quick yet thorough.
Customer relations and ease of hiring.
Excellent customer service. Marie was so helpful at a stressful time and Mo was lovely. I was going to use another company but I didn't like there attitude and everyone at Big yellow was really reassuring and seemed very experienced and helpful. The set up is simple and very customer friendly.
Ease of use, near home
Everything. From the initial contact through to all the arrangements etc.