Listening and responding quickly and efficiently Giving me the feeling that my needs were important and they would do whatever was necessary to meet them The staff were friendly and welcoming as well as being efficient and businesslike.
As we all know, moving and sorting storage is a very stressful time. Thanks to Erin, we had an easy and enjoyable time moving our stuff into the rented space (she made it fun?!) she is the politest and most personable person, she made our day a lot easier. Thank you Erin!!
I have to say that from my initial enquiry, i received very good and prompt communication and information. The lady who i dealt with was called Erin at Sylfield outlet.
Explained everything in a clear and friendly manner over a complimentary coffee. Then a tour of the facility with clear H&S advice.
Greeted with a friendly smile and explained everything very clearly.
The overall experience was first class. The 2 members of staff I dealt with, Alex Lang and Ian Reilly were helpful, polite, and very professional. Two total assets to your company. I was a bit annoyed with my delivery service (Not Big Yellow) and was offered tea/coffee. Ian was absolutely great
Erin and Alex on the desk have excellent customer service attitudes.
Friendly and helpful staff. Easy unit rental process.
Very helpful and very nice staff
Friendly, helpful service. Adam and Erin (Guildford Slyfield branch) were helpful and pleasant. Excellent customer service.