Customer reviews for Hanger Lane Self Storage

4.8 out of 5 stars
957 reviews
Heather is amazing. Following my initial on line request she phoned me and provided excellent customer service. Her manner was professional and friendly. She listened to my needs and offered me the best solution making the entire process easy and stress free. Heather explained everything in a clear and easy to understand manner. Her approach, compared to the other companies I dealt with, was the best and she definitely influenced my decision.
Monica
21 Nov 2020
The assistant manager Lalit was amazing and helped me find a bigger unit when the one I had booked was obviously too small.
Jane
18 Nov 2020
I was explained everything properly and made me feel welcomed. The enquiry was handled nicely online too and holding patience with the enquiries I had. I was served by Eva at Alperton site.
Kinnari
16 Nov 2020
The initial enquiry was handled very well indeed. I was looking for quotes and came across BYS. The person I dealt with was very helpful but, not pushy. Of all the companies I contacted, BYS was by far the best experience. I got agreed call backs, check-in call to ensure that I still wanted the space and information I needed throughout. In terms of moving into the space, Heather & Kabria were a pleasure to deal with. From the moment I entered the reception they were very friendly and helpful. Heather clearly explained everything I needed to know and more. They both gave me a short (socially distanced) tour. I would definitely recommend the Hanger Lane store in particular.
Olivier
14 Nov 2020
Very easy to deal with, honoured my quote even though I had to change dates several times.
Vanessa
13 Nov 2020
Everything was explained clearly and carefully over the phone, and also when I went for the first time to store my items.
Dhushyanthan
19 Oct 2020
Very helpful
Susan
9 Sep 2020
It was just how you want it, kind, smooth easy and affordable.
Jasmine
30 Aug 2020
very good
Victor
27 Aug 2020
Everything was beyond my expectations and I felt like I was receiving a 5 star service. It was a very warm and friendly welcome and I felt I was making friends at the same time as sorting my storage out.
Elicia
31 Jul 2020