After a very stressful move it was a real relief to finally get to Big Yellow Lane with my overflowing van. The staff were friendly, well-informed and welcoming and the unit was clean, easily accessible and just the right size for all my stuff.
The space was convenient and clean. We had a bar running through the ceiling of our space which we werent too happy with but every fit in the end.
Had never heard about them till I wanted a Storage Place. Friend Recommended me and I have not been Disappointed. - Best price - Good Location - Safe & Secure - Good Staff - Qucik Service Recommed for everyone
Negatives: Opening hours are not good for personal users, most of whom would want access outside business hours: to reduce the hours on weekends and holidays seems a cynical attempt to get people to pay extra! Most of the parking seems to be taken up by (unoccupied) vans.
We are so pleased that we came across Big Yellow. The staff at the Hanger Lane branch are superb and nothing is ever a problem. Easy loading bay near to lifts, vaults easy to use. Can't fault Big Yellow really.
people are nice in the store, and it is easy to use, i will recomand to a friend and use again if i needed
It was a very practical and safe way to store my 'life' when away and between homes.
The service is very good overall. The only aspect which lets the company down is the out of hours service. There really should be a properly user-friendly 24 hour service rather than a re-direction to a security guard who is not located at the facility and who has no authority or ability to actually do anything useful.
I think the discount I received initially was fantastic and made storage extremely affordable, but I would have liked to continued the same rate or at least a small discounted rate when I extended my storage period. I understand you have to decide upfront how long you need, however, due to circumstances changing, it would be nice to extend as an existing customer without going back to the full rate. Apart from this my experience was fantastic.
Good security always reassuring when one comes in in non office opening times.Lights come on automatically & music to avoid that otherwise v quiet place.Easy to depsart leaving all locked.