Outstanding service from the first phone call. Kurt was extremely helpful with my enquiry and give amazing advice. On arrive to the storage unit both Kurt and Lewis where very friendly and helpful explaining everything in detail. Thanks guys
Easily explained through the phone or in the reception Staff were welcoming, generous in time and explaining everything Nothing really compl
kate was great. very helpful and went through all aspects of the move
The team is very professional, they're helpful and nice. Good access to the storage, enough parking spaces. Everything was explained in full before I signed the contrat. So basically I'm happy, I did the right choice
The staff were helpful, infomative and friendly. They are Kurt/Lloyld and Adam. For a first time customer, I am happy with the overrall services provided.
Excellent customer services skills shown by kurt. He was extremely helpful and gave plenty of information. He even entertained my bored 7 year old.
I've had a fantastic customer service experience. The three members of staff whom I have met at the Hounslow branch have all been friendly, informative and helpful. Their names are Lloyd, Adam and Katie. Thank you so much. Natalie
Kate was magnificent! Thanksso much!
In 25 years of living in London, the customer service at the big yellow Hounslow branch, is the best customer service I have come across. These days it is hard to find good customer service in London. Kate, Lloyd , Kurt and Adam were very friendly and made me feel welcome straight away. The feeling that I got on talking to them was that they are kind and good natured people. Due to their warm and approachable manner, I was not afraid of asking them any questions. Everything was explained to me in a simple and clear manner. Moving- in day went very smoothly. I would strongly recommend the Hounslow branch of big yellow storage, due to the helpful attitude of Kate, Lloyd, Kurt and Adam. Also, I would like to give a special thank you to, Kate, Lloyd , Kurt and Adam, for excellent customer service.
Everything from start to finish was carried out smoothly. Kurt the guy who I dealt with was very good showed me around and even changed my unit for a bigger one for me. Thank you very much.