Your staff, and especially Kurt at your Hounslow facility, were outstanding. Kurt worked with me to arrange storage via email, from New York and could not have done more to facilitate the process. I was on a short turn around between flights at Heathrow, on a Sunday, so everything had to go smoothly and quickly. It did. Thank you once again for your professionalism and courtesy.
Lloyd and Katie at the Hounslow branch have been fantastic. Lloyd notified me with details of road closures and then offered me extended opening hours for that day so I could beat the road blocks for free as it was out of everyone's control. When I went in to sign the contract they both went through everything in detail and explained anything I was unsure about again with no questions. Lloyd showed me around the rooms and showed me a few. Moving in day went as smoothly as it could as Lloyd promised it would. Cannot thank these guys enough. Would highly recommend!
Because I felt that me and my stuff was in good hands and the aiss mangers kurt Mahon was help and advice how it's all work left there very happy . Just to say thanks Big yellow self storage
The staff were very good
Lloyd and Kurt were really nice and helpfull. I didnt have any issues even tho Ive changed the date I was supossed to leave. Service was excellent and I would be pleased to come back to Hounslow self storage.
I teach a L2 Customer Services qualification for Highfield Awarding Body. Your staff demonstrated excellent customer service skills. The manager K and Lloyd were brilliant. I would definately recommend this company to everyone that will ever require safe, clean, well organised storage solutions. Thank you to the Hounslow store 17/03/2017
Kurt was excellent with explaining everything to us when we first inquired about the storage unit. When I had to change the date a few times they were very accommodating. Kate and Kurt were a pleasure to deal with.
Very helpful staff
I recives warm, friendly, efficient and prompt service at all touch points from Kate, Lloyd and Kurt. They were really helpful and made moving into my storage unit a breeze and offered helpful advice. I feel like they had my best interests in mind.
Very helpful and knowledgeable staff. Katie couldn't do enough for us.