Customer reviews for Ilford Self Storage

Staff very polite and helpful. Good location, easy parking.

I was quite upset when making payment twice, fortunately I received warm help from Sam and other staff I met when moving in and out. Thanks!

I am so happy with the big yellow staff service. Sam and Ali at big yellow where so helpful with my storage needs

I have had a storage here for the last 3 years. It's been very clean every time I visit. The staff here is so helpful especially Alison. She is so kind and one of the great people I have met in my life. They are always good in all situations.😊

Awesome service. Randeep and Alison at the Ilfirs store were totally amazing.They gave very good advice and were super supportive. The weather was very hot and they gave me endless glasses of cold water that tasted like champagne to me. Such kind gestures from them. That is what I term “ Great Customer Service”. Lovely and friendly duo

Had a great experience for the past almost two years and Randeep and Sam were helpful and friendly!

After getting quotes from a few companies. I decided to go with Big Yellow Ilford. What swung it for me was how friendly and helpful Alison was. Not just at initial enquiries but with every query I had ( there were a few before moving in) and on the move in day itself. She was so helpful and reassuring in what was a stressful time for us (moving home). Nothing was too much trouble for her and she was knowledgeable and could answer all of my queries promptly. She explained services/products available but was never pushy to buy. Alison even gave advise on how to fit my belongings into a smaller space. All round a great experience. I would not hesitate to use them again or to recommend.

Sam and Alison have been great for us and our business. Randeep who just got here has also been a big help.

Initially I was greeted by Samantha, who is an absolute legend! She was extremely helpful and knew her stuff. She helped us with the best options for us! And then also Allison who was also an absolute star! My experience here was outstanding! I fell behind on a payment and instead of getting upset like most people would, they were extremely helpful and guided us the best possible way until things were bought back on track! Thank you for the great service and experience

Great service. Alison was very helpful and she explained everything clearly and made the whole process smooth. Randy was also very supportive — much appreciated! Thanks to both 😊