Best customer service I have ever experienced, both from the reception staff (Dean) and the Rapid Delivery drivers. The storage facility was also very clean nd well organised.
I was initially hesitant about using Big Yellow, due to the inability to get an estimated price on the website. It felt as though I was being forced to call to find out what prices are like versus other companies who allow you to gauge likely cost on the webpage straight away. However lady the whom I initially spoke to was very good, patient (let me have my whinge) and then was able to price match a better offer I had found on Shuregaurd. Then when we actually went into the store, the gentleman (Anthony Lai) who served us as very good. Able to answer all our questions, showed us the storage space prior to completion & this enabled us to work out the one originally booked was too big. He was then able to alter the booking accordingly & price match again for us. We ended up having a 40sq ft locker for an initial 8 weeks, with another 4 to follow.
I would recommend it because I found it easy to deal with and very clean, good customer service and secure. However I have never tried anything else so I would not say my reccommendation is necessarily the greatest endorsement.
Excellent and friendly customer service from Hammad. Good facilities I.e. Trolleys, large elevators.
Efficient and good service
Low cost Great service Friendly staff Easy check-in and check-out It would be more friendly to provide cash refund for the deposit
Tom was incredibly helpful and kind.
Honestly, I used the storage in Kenningto near Vauxhall, and I can say that I had incredible customer service. Alfie and James were funny, helpful and kind. I arrived very early and my friend with our stuff to put away was late, they let me sit with them for ages, got me a coffee and were mega helpful. Also the price was so reasonable.
Everything is well explained by the store assistant manager of kennington branch - Alfie. The check in process is smooth and easy as well.
Site was easy to use, online check-in process was really useful. Friendly staff, very kind and helpful when we arrived. Storage was clean and secure, and information given to us was hugely helpful.