The receptionist Dean was super kind at explaining the pricing, and he did not hesitate to explain the how the deposit and insurance works 3 times for me, a non-english speaker. He was the warmist service man ever!!
I was very satisfied
Staff are friendly and professional and whole process went smoothly.
Great customer service from Dean. yellow storage is close and accessible. Suggestion of removal company also very helpful and easy to organise.
Customer service was excellent - very friendly and informative and helpful. Dean in the Kennington branch was really great, didn't make me feel rushed and was happy to spend the time to chat, answer questions, get me a glass of cold water because I was knackered after all the moving etc
the whole process was so simple and easy. The person who helped me (anthony) was extremely friendly and helpful. Would definitely use this storage service again
Good service and nice facility, it is about all I could ask for from a storage unit. I feel that it is a fair value for the price.
I would like to give 10 out of 10, however I was confused by the size of the units I was shown. They were all in the 15 sq ft category, but in general they all felt smaller than 15 sq ft. Some of them were significantly smaller. I ended up with a unit that I think is approximately 12-14 sq ft.
Clear instructions, friendly staff, packing materials available to buy.
the service was absolutely brilliant in the kennington branch. well orgnaised, easy to find, access and very knowledgeable staff. I had customer service agent: Dean - he was courteous, speedy, knowledgable and no question was too much. It was my first time at Big Yellow and he put me at ease. Also his colleage Alfie was super supportive also