Very good. The only issue was that the person I spoke to to firm up the price wasn't aware of the price offer that had been emailed and was quoting higher. But agreed the price that had been sent when I emailed it back to him.
I walked into Big Yellow accidentally (as I’d booked at another storage without realising). Upon sorting out the mistake the Big Yellow team at Kingston (Shane and female colleague who’s name I didn’t get) were very friendly, professional and effective. I thought the facilities were clean functional and easy to use. Felt reassured that my belongings would be safe.
My initial enquiry was well hadled. Even in my desperate situation they made it possible. Thanks.
My initial experience was great, and after initially cancelling my reservation, then realising I needed it back, the team were happy to re-instate it for me
Richard and Rosie were excellent to deal with and made the whole process very simple - a very helpful and friendly - an excellent customer experience
All very clear, easy, helpful. No complaints.
Really well! The team was incredibly forthcoming, knew my name by the second visit, handled all enquiries immediately and with a friendly manner. Rahima and Shane were very helpful when we moved in, can highly recommend it. They chatted with us almost as if we were friends - great experience!
Handled very well by the trainee . Thank you. Polite, friendly and helpful
Rakina was a star and moved very fast as I was under a bit of time pressure!
It was all very professional and smooth