Insurance is an expensive component and is really used to give a lower storage price. If the customer doesn’t want to take out insurance they should be allowed this option
Rosie was great help in going through the process and explaining how to use the facility.
I'd barely booked the room online before I got a phone call from Georgia, who welcomed me and talked me through the admin. She was also managing the site on our first visit and was brilliantly clear on everything and very friendly.
We are amazed at how superb our experience has been. Firstly team Giorgia and everyone welcoming friendly efficient and just amazing. The facilities and security are incredible. My mother is 85 and your team were beyond helpful and kind and we are delighted with the whole experience and facility. Helen Cavanagh
The whole process was handled really well, staff were supportive, informative and friendly. Georgia and Rosie were both extremely helpful onsite in Kingston - thank you!
Had a great experience from the moment I requested a quote online. Had a quick follow up call from the store and I reserved a room at a good price. Checking in process went smooth and Georgia who was delaing with us was very friendly and helpful.
Everything was made very easy from the get go. Nothing to complain about.
Very smooth
I spoke to many storage companies, I always get the best rate and great service at Big Yellow. We have been with Big Yellow now for almost 6 years. I remember the first person who served us and he was an absolutely delightful person. This time round, Shane Street was able to get me a great rate and Rahima at the office has been brilliant in always helping me out through our use of the facilities and also for checking in this time.
Employees at the Kingston branch always attentive and helpful