From start to finish the process was easy, the staff are all helpful and nothing is too much trouble. They obviously have done this before and explained everything and answered all our questions.
TJ’s customer service was excellent. Easy to get everything set up.
Great customer service throughout, from initial booking, checking in to ensure that I had all the right info, helpful and informative videos to remind us what to bring and do, to the warm reception on arrival. A really positive experience.
Every step of the way
Good customer service
Great sales process, great moving in process, systems and staff (especially staff) were a credit to the organisation.. super easy, super efficient, very friendly and customer focussed
Welcoming, personalised and personable check in that was really informative and made the experience enjoyable & stress free.
The personal care Marianne from Leeds provided was second to none. Even though I needed a short term lease for a small space, she put the same effort in as if I was going for a large unit for a long time. I really appreciate that, don't really get that for the small guys. So thank you.
Very well organised, efficient, good value, secure and the staff are very helpful. This is the first time I've used a storage unit and I had concerns about using one, but the move into Big Yellow was streamlined and a much better experience than I had envisaged.
Simple quick and efficient. Staff extremely helpful and pleasant