Great customer service
Kyle
14 Dec 2021
Great customer service
Friendly and easy to talk to. The only thing i would say is the check in took longer than it provisionally said on the email. It says 5-10mins but i was checking in for close to 20mins
Extremely helpful staff, polite and understanding.
Everything was easy to understand and simple. The only downside was I was not informed I would need to pay the full 8 weeks in advance plus deposit etc.
Excellent customer service Not made to feel stupid even though I had not experienced this before
Comms very good on arrival I was led through everything by TJ superbly
Very good support and guidance from Big Yellow staff.
Really easy to check in online with step by step process
Really easy process. Everything was explained really well which is reassuring
Everyone i have dealt with in the office are so friendly . Lovely natured, helped me with every query. Moved my booking several times no problem at all and checking in was a easy experience. Lovely natured staff