When I changed storage rooms, I was assisted by Edwin at Luton Big Yellow who could not have been more helpful. He did everything in his power to make the transaction pleasant and nothing was too much trouble. He is definitely an asset to the business. Please pass on my personal thanks.
We moved in on Sunday just before closing time thinking we still had another hour. A gentleman called Edwin was at reception and was extremely helpful. He should have turned us away and he didn't. Made sure we chose the correct unit. Having not used a storage unit before Edwin was really friendly and made the experience easy and enjoyable. Thank you.
I am a bit disappointed that Big Yellow cannot give an overall price for their service that includes insurance and everything other cost element.
Initial contact and follow up emails very helpful. Friendly. Edwin Murerwa Was most helpful on the day. Process appears easy checkin was easy
I would recommend finding other options first because storage units are expensive after going past the first 4 weeks discount
Johnny at the Luton branch was very helpful & took the time to explain all options without any pressure.
i was told because the room was compromised it has a discount, but that the manager would give me a deal on that price. When I came in book the room I was lucky to get 4 pounds, did not see this as a deal and the person who talked about the deal did not say a thing to confirm this.
Edwin and Johnnie were so helpful, and made it all feel so effortless that I ended up spending over my budget without minding. They are both an asset to your company. I got a 10foot tall locker
Rebecca was great at showing me the different storage compartments and allowed me to secure a smaller unit closer to my needs.
Nice friendly staff. Refreshments offered.