The online system was great, especially the pictures which give an idea of the quantity of stuff which can be stored in units of different sizes, and the ability to check in online.
I usually stress out pretty easily around situations such as moving, but the store team was on point, precise, and still funny and polite. Dealt with every situation with fast and effective logic.
George and Adina were super helpful
I don’t like how insurance is quoted on the phone after a lesser quote (without insurance) is given online. This is a real put-off for me, hidden costs are very irritating for all customers, let’s be honest.
Satisfactory and welcoming
It was great! I had to call up a couple of times for clarifications and my questions were answered in detail
Is easy and helpful with the help of the staff George
Very well by an approachable staff, Mariola, who time to explain every step of the process.
my enquiry was dealt with professionally
All good. Very happy with service. There was an initial issue with the online check in inventory being a 404 error so having to do it in store, but other than that happy.