The ease of booking, checking in and looking at prices. When checking in at the desk, Krzys looked at the storage we had booked and was able to assist with our needs in a friendly professional manner
The woman at reception who checked me in was extremely pleasant, efficient and helpful; I really enjoyed her company as well as getting everything sorted.
Shane was very knowledgeable and professional. Shane showed us the room options and clearly explained upgrading options. Also explained the check in and out procedures very well.
Customer Service approach and support was very stunning.
Everything was explained very clearly. Mariola on reception was incredibly personable and made us feel very welcome. The facility is very easy to use.
The way you explain how Big Yellow Self Storage work.
Before I arrived, the van arrived with my things and the driver I had hired. The company provided him with some trolleys so that he could unload my things, which I later used to transport them. Also when I arrived at the reception Shane was super friendly and helped me with all my doubts, even offering me water when he saw that I was arriving in a hurry. I couldn't have had a better experience and advice.
Good contact with me Friendly interaction with staff in reception. Polite, helpful and clear advice about next steps etc
Great customer service phone calls to confirm booking and if I needed Any further assurance and assistance
Stuffs are friendly and efficient. His name is Shane North I remembered