Customer reviews for New Cross Self Storage

Great customer service. QUick and simple. Human staff who care - Val was awesome.

The facility is obviously built-for-purpose. It is immaculate. Every detail reflects the planning that went into its construction. The procedure for check-in, both on-line and on-site, is a model of efficiency. Val, the customer service agent, Val, was superb: highly-intelligent, extraordinarily welcoming, the model of clarity in explaining procedures, and very compassionate when he understood the reason behind my need for storage.

From initial booking, follow up phone call, packing materials available, clear instructions and clean unit upon moving in. Opened early to accommodate man with van booking. Confident my goods will be safe and secure. Personal service with contact details for when overseas. Very happy.

I have been served by Val, he showed me all the possible options, terms and conditions and processed everything in a nice an smooth way... he also made a coffee for me!

The staff that I dealt with via email, telephone and in store were professional, friendly and helpful

Your staff Earnest was very professional,courteous,friendly and took his time to ease me into the experience.

From when I walked in the door I was made to feel comfortable, everything was explained clearly to me and I even got a cup of tea! I dealt with Ernest and he ensured I understood everything from beginning to end. A great pleasure to deal with someone like him!

Erest and Darren was outstanding, Their customer service was outstanding. Howver the wesite was very misleading, stating that the unet is £22.00, and when i came down I was told that i had to pay in full?. The website need to let people know all this information a head of time. Nadine Webber

I'd give 10 except that the fee for storage is quite high. I'd probably suggest shopping around first. But an excellent facility and customer service. I was served by Ernest at New Cross branch, who was excellent.

Good service and nice environment People from reception very friendly and take time to explain all details ad have good customers services (shean)