Customer reviews for New Cross Self Storage

Because of the romantic staff and management of the establishment,

Staff was professional. Staff I dealt with is called Ernest.

That's my level of appreciation plus there is always room for improvement

There was a bit of confusion in the build up with my booking. I needed to change the account name to my wife, and it wasn't clear how this needed to be done. On the day storage it still hadn't been resolved. Otherwise, I've been informed by my wife Nikita that the service at the New Cross branch was outstanding. Dean, especially, was supper helpful apparently. This is why my score is this high.

Excellent customer service. Easy to set up and both Ernest and Darren were fantastic and engaging people. Moving in was really simple and set up in such a way that there was very minimal effort needed

Staff were super helpful but it's not their fault if Big yellow choose to not provide stools, steps and other equipment to help facilitate the storing of belongings. Another company I've used on a number of occasions do provide these things because they understand that customers would need these. I chose Big Yellow because it's close to where I live.

The staff Ernest and Laura were extremely helpful, patient and understanding, always willing to ensure we were secure in what we were booking.

really informative and helpful. instructions are easy to follow. friendly staff member with good suggestions about storing my stuff. Val was the one who helped me.

I gave the top score because from the moment I walked through the doors the workers Ernest and Darren were super helpful and friendly and made my first experience using a storage unit pleasant.

Darren helped me through the whole process from start to finish. Very informative and excellent service!