I am using such a service for the first time and I am extremely pleased that I decided on Big Yellow New Malden. As a new customer I found very good support from Aled and Konrad who were kind and patient with me they explained the terms and conditions to me in great details and answered all my questions.
Customer service has been excellent, Judith was exceptionally informative and polite and cheerful. I wish more businesses could provide such service.
Everything. We were able to arrange storage at very short notice. You recommended a removals firm who, likewise, were able to do the move the next day. You were all polite, friendly, helpful and professional. Your whole facility, office and surrounds are neat, well organised and secure. We had the immediate feeling of confidence in all you do.
Ellie the member of staff there was extremely professional, polite & efficient. She served me even during her lunch break
Very quick and easy to arrange. Happy with the space. Very accessible.
Everything was explained clearly from the beginning and dealt with professionally. Very satisfied.
Ellie at New Malden was efficient, polite and helpful. The location is easy for us to access. The facility was clean and tidy and having packing materials readily available made things really easy for us.
Friendly service from the team. Thanks to Konrad and Todd at the store
The process was so easy and was able to find what I was looking for within 5 minutes and have a unit secured for when I need it. Todd especially was super helpful on the phone to help answer and questions and on the day making sure the move went smoothly. 10/10 would recommend.
Communication wsa very good and konrad explaining how to get things done was very helpful.