Customer reviews for New Malden Self Storage

Amara served me and was very helpful

The Manager Oliver Stone provided me with the best customer sservice I have experienced in the five years I have lived in the UK. Truly a top notch experience and totally unexpected. I can see why he has been with the company for a decade and I hope that if he chooses he will become a regional overseer as his flawless customer service should be a beacon for Big Yellow.

I am generally impressed with your service but... you are not cheap, and the service I received when I checked my possessions in was a long way short of expectations - nobody should have to wait more than 10 minutes to be seen at reception. Ollie, the manager of the New Malden branch, could not have been more helpful once he was available - but on a busy day, in the middle of packing up to move house, to wait so long to be seen was extremely frustrating.

Very friendly and helpful reception staff, easy check in online process

Really helpful

Convenient location and very helpful staff

I have used Big Yellow in New Malden several times over the last few years. Every time, without exception I have found the members of staff to be polite, pleasant, knowledgeable and a delight to interact with...……. and I can't say that about too may institutions I deal with. Keep up the good work Big Yellow - you will always get my business

Simple process and excellent customer service

So refreshing to deal with a company who employ such customer focused staff. They greeted us warmly and couldn't have been more helpful, good job!

Very friendly staff - very informative and efficient