Customer reviews for New Malden Self Storage

Easy

I needed storage space fairly quickly and had no idea what was involved, type of space available etc. Both Oliver (on the phone) and Lee in person, were great - explained everything in detail and quickly. Offered a good quote. The online check-in is very clear and simple to use. And checking in on the day was very quick and simple. Lee on the desk was dealing with several people at the same time and managed very well & kept everyone happy.

Convenient location, easy to use

Really helpful, pleasnat service. Great price. Acknowledged that I was a returning customer and made me feel very welcome.

Friendly helpful welcome. Really easy access. Felt secure but accessible.

Ollie who was at the reception was very helpful with the enquiry as I am a deaf customer.

Yes the lack of trolleys at the location was causing delays for me and for your customers the vans were queued up outside as a result

Ollie at New Malden were very helpful & gave full info

My experience was brilliant and effortless. Ollie and Kaine did enerything to make it as simple and safe as possible for me. Kaine helped me by answering all my questions in advance of my move in day, in order that the move in would be quick and painless on the day. She gave me a few tips and was very friendly at every step of the process. Ollie is exceptional. From my first visit to the Big Yellow Storage Box in New Malden to the completion of the contract and the move in, he was very good: he gave me advise, made it easy to change the size of the booked room once I recognised I needed a bigger size, and available at all times I needed. And everything with a lot of positivity and a smile on the face. This makes really the difference. I got a good deal and feel confident about my storage choice. Very happy. Hope it just keeps on this way! Always great to go somewhere where you feel looked after and find friendly people. Thanks

Lee helped us through and was very flexible with our arrangements. The experience was very straight forward and hassle free,