Customer service on the phone and in person
Thomas
5 Jan 2023
Customer service on the phone and in person
The booking process was easy to follow, the pricing was reasonable, the location was accessible with good parking space, the storage compartments were well thought of and secure. There is also unmanned entrance in case of needing access to stuff during out of hours. My request was handled by Mahfuz Hassen. He was very professional and he did his best to stream my time there and he explained everything to me in detail without having me to ask questions.
I used the North Kensington Branch and dealt with three people on the phone all of whom were extremely helpful. Joe took the time to measure the exact dimensions of my space to ensure that my goods would fit, he phoned back within the 5 minutes that he promised. Gary did the check-in and was very welcoming, thorough and friendly. It was a refreshingly pleasant experience. They are a great team!
There was clear communication regarding what we needed for business check in. This was made easier with the online check in. We were checked in quickly and efficiently and were happy with the space.
The Set up and document signing. everything was well explained and it was a fairly quick procedure. Best storage facility was advised and I was able to save some costs.
Very courteuous. Contract explained thoroughly. Access and building safety explained thoroughly. online components very staightforward.
JOE JOE JOE. I used this storage flappy d 4 years ago and still remember him. Flourless service from start to finish.
Friendly, fast and helpful service
Quick and efficient
So efficient and friendly. Helped me get storage space set up with minimal fuss. All the team at NK are terrific especially Mamood and Gary ????????