Customer reviews for North Kensington Self Storage

My Big Yellow experience was absolutely amazing at North Kensington branch! The store environment and the units are kept in order, clean and tidy. The team was very helpful answering all my questions and providing the essential information. When I first visited the location in person and enquired on the availability of the storage space, I was welcomed by Mahfuz. He showed me the different unit sizing, explained the pricing, checked if I need packaging material, etc. Once I have chosen the right space he assisted me with completing the digital questionnaire and form on the Big Yellow portal. Few days later, on my check-in day Gary had greeted me very kindly. We went through together on my account information, calculated the total amount for the unit rent and I made my payment there on the spot. He was thorough with all possible details, explained me the processes step-by-step, including the entry and exit guidelines and precautioned me on typical errors which can be made, which I found very useful. One thing for sure - excellent customer care all the way. What a cooperative and attentive 5-star team! I will highly recommend this Big Yellow storage location to my friends & family! Thank you.

It was my first time at the Big Yellow Self Storage company and it was very easy to move in. Staff is very very nice and professional. James was very helpful and informative. Excellent service.

I was served by Mahfuz Hassen and he has been a great help all along the process. He is a credit to your company. With his help everything was smooth.

Very well

Perfect

Very easy & straight forward for a first-time user of storage

Very smoothly and easy

The entire process is made very easy, quick and smoothly. I’ve never had any problems when renting a space with yellow store

From my initial enquiry to finalising the move, I have found all the staff very helpful and patient. I didn't really know what I needed but they knew what to ask to help me decide. The part that I found most difficult was the checking in online, which may be simple to most people but not for me, especially the ID. I'd found other storage facilities in the area but felt confident that this one was going to suit me well.

Joe sorted me out. Lovely guy. Really went above and beyond. Super friendly and helpful. No complaints.