I would like to thank the young woman who was fabulous on Sunday (20th Jan) when I moved in. It was snowing all day. She made tea and was incredibly efficient and confident. I couldn't speak highly enough about her.
My first time using Big Yellow, or in fact any storage facility. Brilliant service from start to finish. The assistant was incredibly helpful, friendly and enthusiastic. We were taken through the whole process, he showed us the room and let us pick others, the whole place seemed clean and well maintained, the office and shop were orderly, staff presentable, etc. 1 less star for security simply because the rooms and doors are pretty thin, bendable metal and some of the doors were a bit dented. The first room we looked at first didn't shut properly because of this. Saying that though, access to the storage area requires a passcode (customers only) and there were a lot of CCTV, alarm features, etc. which the assistant talked us through. Will definitely recommend and use again if needed.
Good space - Size helper on webiste was useful plus we have room for more... Easy access to storage Poor customer service - Unhelpful/bad attitude when 'moving in' storage
I think Big Yellow is expensive - especially for long term. In fact the longer the term I thought you should get a discount, but in fact you get the discount for the first month. Also I was slightly hassled about fixing a move-in date. I was not sure of the move-in date, but I was asked more than once about making a date after I had reserved. I wanted it left open within a week or two but this did not satisfy it seemed. Access is restricted to opening hours (some stores are 24/7) and I think the opening hours or at least the access hours should be much longer.
I looked around before choosing Big Yellow. I was shown the size before I paid anything to make sure it would be the right size for me. Staff explained everything clearly and the online registration was simple to do.On the day I moved things in I knew exactly how to find my unit.
Everything else has been fine - but last night I tried to get access to put a load of stuff into my room, at 10:30pm. I'd been told that I would be able to have access any time until 11pm. But my passcode wasn't recognised! Not sure if this was because I'd been told something wrong, but it was extraordinarily frustrating. As I say, otherwise fine - and if it's a one off, so be it - but beware!
I found the staff member taking care of my storage booking the most amiable, efficient and most pleasant in years. An absolute joy to serve me.
We were greeted in a very kindly fashion, the system was explained to us very clearly, and we were shown to the room we have rented and given details of the security system. It was all very simple, and we were very pleased.
I was not aware from the emails and telephone calls for quotes that it would be so expensive for such a small room. I could rent a small flat for that price!!! Needs to be more clear about prices etc. Also 8 weeks does not equal to paying a lesser amount. There are many companies offering 1p for the first month. You offer nothing....... a lot to be said!!!!!
Ollie is an absolutely first class manager - helpful, pleasant, capable etc etc. He is an asset to your company and wants looking after, ie promoting!