Consistently excellent staff both times I have stored items there. The general service is as I would expect, but the attitude of the staff mean that I will always come back to this location.
Great security, easy to book, great value for your money and great staff. Big Yellow was some of the best customer service i've ever received, I would definitely recommend it to friends.
simple to use,well looked after by the staff.only problem is the people that hog all the trolleys
I had a very positive experience with Big Yellow. The location was safe and secure. The staff was nothing but helpful and friendly. My deposits were refunded very quickly. Overall a great experience, I would reccomend this to anyone.
Would be really good to have lighting in the smaller units. Piped music sounds awful and drives the staff crazy. No point in having it.
I have recently sold a proprty in Shepherds Bush, west London. It was a small flat that proved difficult to sell. A friend recommended Yellow Box to me and I first contacted your company last November. On my first visit I met your staff member, Ruth, who was extremely helpful. I also met Ollie, who I think was the manager - and he was very helpful. I have been impressed by the helpfulness of your operatives. I finally sold my flat in Shepherds Bush and currently have my things in store pending buying a house on the Wirral, Merseyside, when I will collect my items from your North Kensington site.
I found the storage to be very smart, organized and well kept. The storage place is very modern and functional. I am tranquil knowing that my belongings are well looked after and safe. I was very happy with the customer assistance, they were very efficient, polite and helpful. I am happy with the price deal that I got, and I would recommend them to anyone.
Firstly I was impressed how quickly someone called me back after my initial email enquiry. Everything was made simple when we did sign for the locker, especially since it was a Sunday it was great that they were even open in the first place. Every email I receive is friendly, has all the information I need and is always sent quickly.
Having looked at numerous other storage companies I decided you use big yell because they were such great value for money. I also found that the flexibility in booking time, payment options and the option to change to a larger space at no extra charge were extremely useful. The staff were very accomodating.
I just simply love the service I get from the staff at the big yellow store in Scrubs Lane (White City). Their warm and friendly manner makes me feel safe to leave my stuff there forever.