My initial enquiry was made very easy, as Helder (employee), called right away to talk me through the process and advise my on my queries. When I moved my belongings into the unit, he also was very welcoming and helpful.
Clear and perfect
Good comms all the way through from booking to locking up the unit
An 'emergency move', we didn't have all the information ready. Gareth was SO patient while we sorted ourselves out. I cannot praise him enough. He made a mini crisis into a calm well organised experience
Efficient, safe and convenient storage process and facility.
Dead simple, helped by the person I spoke to checking online prices on my behalf and coming back with the best deal. He called me back as promised.
Very easy and flexible. Calls were handled professionally. The people on reception were polite and helpful.
Rob Horley is, to quote Ferris Bueller's Day Off, a "righteous dude". He looks a bit like Dexter as a result of his "chainsaw" visor, but he is friendly, informative and obviously enjoys his job. I would always recommend Big Yellow over key competitors, such as Little Red :-). Thanks!
A very efficient booking system and friendly staff. Good covid measures as well. Prices appear competitive although did not check as used BY before so booked on past experience .very happy
The pricing structure is not great however Rob dealing with my move in was highly professional and explained everything clearly, he could not have been more helpful.