I received a fully detailed breakdown of costs before making my booking, together with a very helpful explanation of how to deal with any changes I wished to make. Following my reservation it was necessary for me to bring forward my booking and this was arranged without any problems. Moving in was made very easy by the help of the reception team.
good
Gavin was very helpful. And Big Yellow are clearly going to great lengths to avoid Covid protocols.
I had to keep changing the date I needed storage from staff were really helpful and behaved s though this was quite okay
Gavin was super helpful and explained everything and answered any questions
Helder at the Norwich branch was kind and courteous to me. I found the whole experience from admin to moving in very easy and certainly recommend to my friends.
I made multiple phone calls to Big Yellow Norwich and everyone I spoke to was super friendly and helpful.
Helder was so helpful; he explained each of the steps carefully so I knew exactly what I was taking on. He looked for the best deal for me and talked me through all the new arrangements regarding Covid. I have used Big Yellow in Norwich before and returned because I know that Helder, Gavin (and now Ethna) make a good, solid team, and I can trust them.
Easy, Quick,Simple, website could be updated.
Apart from the difficulty getting through to the store on the phone and always being redirected to the head office it’s been fine. However saying that the team in the local office has always called back in response to my call