Customer reviews for Norwich Self Storage

Thank you Helder for the seamless experience at Big Yellow :)

Great service 🤩👍

Very helpful staff!

Had a good time storing my things in here

Big Yellow Norwich – Outstanding Support During My Relocation I used Big Yellow Norwich during a busy international move, and Gavin was absolutely exceptional. At first, only a large unit was available, but Gavin added me to the waiting list for a smaller one, followed up, reserved it, and walked me through the entire process with patience and clarity. On my relocation day, everything ran smoothly thanks to his help. The facility is clean, secure, and easy to navigate. The trolley and wagon options made moving items effortless, and purchasing a numerical lock on-site added peace of mind. My relocation company was even able to access the unit independently on a Sunday—crucial for bridging the gap during my move abroad. Highly recommended, especially if you’re lucky enough to be helped by Gavin.

Such a fantastic service. From the very first phone call, Rob was friendly and approachable, he set the tone and made the whole process feel easy. When we arrived in person, we met Gavin, who was just incredible. He went above and beyond and was so kind and welcoming while doing so. The facility itself is excellent value, straightforward to use, and has strong security measures in place, which gave me real peace of mind.

Gavin was very effective in helping us find the right size container for what we needed, very friendly and knowledgeable - makes a great cup of tea!

Great service from Gavin today. Super friendly!

Great service from Gavin and Helder

Big thanks to Helder. Very polite, quick, and super helpful, explained everything clearly. Great service!